BEGIN:VCALENDAR VERSION:2.0 PRODID:-//黑料社 Tri-Cities - ECPv6.15.15//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:黑料社 Tri-Cities X-ORIGINAL-URL: X-WR-CALDESC:Events for 黑料社 Tri-Cities REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20240310T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20241103T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20250309T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20251102T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20260308T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20261101T090000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20250513T090000 DTEND;TZID=America/Los_Angeles:20250513T160000 DTSTAMP:20260616T080048 CREATED:20250428T201029Z LAST-MODIFIED:20250428T203525Z UID:119986-1747126800-1747152000@tricities.wsu.edu SUMMARY:Cougar Tracks Tourism & Hospitality Service Excellence Workshop DESCRIPTION:[vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column width=鈥1/2鈥砞[vc_column_text css=鈥濃漖This immersive\, in-person workshop is tailored for service professionals in hospitality\, tourism\, and customer-facing roles who want to master the skills that drive guest satisfaction\, increase business success\, and create unforgettable experiences. Learn from local industry leaders through hands-on activities\, real-world case studies\, and interactive discussions that will transform the way you engage with guests.[/vc_column_text][vc_column_text css=鈥濃漖Perfect for hotel\, attraction\, winery\, retail and restaurant staff and tourism professionals representing service-driven businesses looking to elevate their hospitality standards and set themselves apart.[/vc_column_text][vc_empty_space][/vc_column][vc_column width=鈥1/2鈥砞 \n\nDate: May 13\, 2025\nTime: 9 a.m. 鈥 11 a.m. or 2 p.m. 鈥 4 p.m.\nLocation: HAPO Center\nFormat: Interactive\, In-Person\nFacilitator: Visit Tri-Cities Excellence in Service Award Recipient\nCost: Free!\n\n[/vc_column][/vc_row][vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column]Register for the Tourism & Hospitality Service Excellence Workshop[/vc_column][/vc_row][vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column][vc_separator type=鈥漬ormal鈥漖[/vc_column][/vc_row][vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column width=鈥1/2鈥砞[vc_single_image image=鈥119992鈥 img_size=鈥漨edium鈥 alignment=鈥漜enter鈥 css=鈥濃 qode_css_animation=鈥濃漖[/vc_column][vc_column width=鈥1/2鈥砞[vc_empty_space][vc_empty_space][vc_single_image image=鈥119993鈥 img_size=鈥漨edium鈥 alignment=鈥漜enter鈥 css=鈥濃 qode_css_animation=鈥濃漖[/vc_column][/vc_row][vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column][vc_column_text css=鈥濃漖 \nThis workshop is sponsored by Visit Tri-Cities and Battelle. \n[/vc_column_text][/vc_column][/vc_row][vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column][vc_separator type=鈥漬ormal鈥漖[/vc_column][/vc_row][vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column][vc_column_text css=鈥濃漖 \nPowerful Learning Objectives\n[/vc_column_text][vc_separator type=鈥漵mall鈥 position=鈥漧eft鈥 color=鈥#a60f2d鈥 thickness=鈥10鈥 up=鈥5鈥 down=鈥5鈥砞[vc_empty_space][/vc_column][/vc_row][vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column][vc_column_text css=鈥濃漖 \nTurn Every Guest into a Loyal Advocate\n[/vc_column_text][vc_column_text css=鈥濃漖Learn how to create personalized guest experiences that build lasting relationships\, encourage repeat business\, and boost word-of-mouth referrals.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column][vc_column_text css=鈥濃漖 \nHandle Difficult Situations with Confidence\n[/vc_column_text][vc_column_text css=鈥濃漖Master proactive communication and problem-solving techniques to resolve challenges quickly and professionally\, ensuring guests leave with a positive impression.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column][vc_column_text css=鈥濃漖 \nLeverage Local Tourism to Enhance Guest Experiences\n[/vc_column_text][vc_column_text css=鈥濃漖Gain Master Concierge Tourism Training with in-depth knowledge of Tri-Cities鈥 attractions\, venues\, and events and Visit Tri-Cities services to provide tailored recommendations that elevate guest satisfaction.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row css_animation=鈥濃 row_type=鈥漴ow鈥 use_row_as_full_screen_section=鈥漬o鈥 type=鈥漟ull_width鈥 angled_section=鈥漬o鈥 text_align=鈥漧eft鈥 background_image_as_pattern=鈥漺ithout_pattern鈥漖[vc_column][vc_column_text css=鈥濃漖 \nDrive Business Growth Through Service Excellence\n[/vc_column_text][vc_column_text css=鈥濃漖Discover how exceptional service directly impacts revenue\, from increased customer retention to enhanced brand reputation in the hospitality industry.[/vc_column_text][/vc_column][/vc_row] URL:/event/cougar-tourism-hospitality-service-excellence-workshop/ LOCATION:HAPO Center\, 6600 Burden Blvd.\, Pasco\, 99301\, United States CATEGORIES:Calendar,Professional Development ATTACH;FMTTYPE=image/jpeg:/wp-content/uploads/Bookwalter-Winery-1-scaled.jpg ORGANIZER;CN="Cougar Tracks":MAILTO:m.hrycauknassif@wsu.edu END:VEVENT END:VCALENDAR